Industry Insight

Here you’ll find think pieces from us, our exhibitors and partners exploring the shape of the industry, key findings and insight into the world of service management and field service sectors.

Are you ready for the Connected Customer? pt. 3

Key Benefits

Less than a quarter of field service organisations make effective use of data to drive decisions around productivity, customer experience and worker performance. However, every decision made within the company should be deliberated against a backdrop of the overall impact to the customer experience.

Are you ready for the Connected Customer? pt. 2

Connected Customer

In order to cater for the connected customer, service organisations need to have the appropriate software. A solution that is flexible, so that it can adapt with time, changing with the evolving demands and needs of the future customer, as well as those of today's.

Are you ready for the Connected Customer? pt. 1

Connected Customer

Today's generation are born with access to unlimited information from the internet. They grow up having their demands responded to by ever-increasing speed defining services. A combination which shapes their mentality and way of life before they even begin to interact with service organisations for professional, or personal purposes.

Solving the Field Service Customer Mess


So many field service companies have tried to be organised and internally connected but have failed. In fact, most companies are at the stage where they have lots of different systems that work independently to each other, but they hold different aspects of data.

Download: 8 Simpler Features to Boost the Efficiency of your Field Based Team


In today’s generation, mobile devices and apps are continuously advancing. With the fi eld-based team representing the face of the company, it is crucial that they have the most effi cient tools; devices and apps to hand. This will lead to benefi ts such as reduced costs and wasted visits; boosted effi ciency of routing and optimisation of potential revenue streams.

Welcome to Field Service Management Expo

Field Service Management Expo

Service Management Expo has taken the decision to incorporate Field into their brand, and will now be known as Field Service Management Expo. The new identity will come into effect immediately in the lead up to their expo on 20-22 June, ExCeL London.

Tesseract, Espresso Service and the Internet of (coffee) Things

Espresso Service Coffee

In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. They applied Tesseract’s cloud-based service management software to improve its service to customers.

Espresso Service manages and maintains all types and brands of coffee machines via a nationwide network of...