Industry Insight

Here you’ll find think pieces from us, our exhibitors and partners exploring the shape of the industry, key findings and insight into the world of service management and field service sectors.

Solving the Field Service Customer Mess


So many field service companies have tried to be organised and internally connected but have failed. In fact, most companies are at the stage where they have lots of different systems that work independently to each other, but they hold different aspects of data.

Download: 8 Simpler Features to Boost the Efficiency of your Field Based Team


In today’s generation, mobile devices and apps are continuously advancing. With the fi eld-based team representing the face of the company, it is crucial that they have the most effi cient tools; devices and apps to hand. This will lead to benefi ts such as reduced costs and wasted visits; boosted effi ciency of routing and optimisation of potential revenue streams.

Welcome to Field Service Management Expo

Field Service Management Expo

Service Management Expo has taken the decision to incorporate Field into their brand, and will now be known as Field Service Management Expo. The new identity will come into effect immediately in the lead up to their expo on 20-22 June, ExCeL London.

Tesseract, Espresso Service and the Internet of (coffee) Things

Espresso Service Coffee

In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. They applied Tesseract’s cloud-based service management software to improve its service to customers.

Espresso Service manages and maintains all types and brands of coffee machines via a nationwide network of...