Industry Insight

Here you’ll find the great think pieces from us, our exhibitors and partners exploring the shape of the industry, key findings and insight into the world of service management and field service sectors.

Welcome to Field Service Management Expo

Field Service Management Expo

Service Management Expo has taken the decision to incorporate Field into their brand, and will now be known as Field Service Management Expo. The new identity will come into effect immediately in the lead up to their expo on 20-22 June, ExCeL London.

Tesseract, Espresso Service and the Internet of (coffee) Things

Espresso Service Coffee

In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. They applied Tesseract’s cloud-based service management software to improve its service to customers.

Espresso Service manages and maintains all types and brands of coffee machines via a nationwide network of...