JobWatch from BigChange is the paperless way to Plan, Manage, Schedule and Track a mobile workforce. This powerful all-in-one Mobile Workforce Management platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system. Using JobWatch, customers can manage their entire operation, from quote all the way through to invoice.
JobWatch works out of the box and offers immediate business benefits and quick and easy customisation. With simple, transparent pay as you go pricing and 24/7 customer support, JobWatch is the perfect choice for businesses of all sizes and sectors.
Concept Resourcing is a specialist recruitment consultancy to the IT, engineering and commercial sectors.
Established in 2000, Concept Resourcing is one of the UK’s fastest growing, independent recruitment consultancies.
We work with you to match the best individuals, with the right roles. As one of the leading recruitment agencies in Birmingham and the UK, our specialist sector knowledge saves you time in the recruitment process.
Having achieved the Investors in People (IIP) accreditation since 2008, Concept Resourcing demonstrates its long term commitment to improving employee relations and have recently invested heavily into new systems providing staff with the best industry technology to help drive future growth.
eBECS is a specialist in total Microsoft Business Solutions drawing on the full Microsoft stack, including Microsoft Dynamics AX, NAV and CRM, Microsoft Dynamics 365 and Microsoft’s intelligent business cloud. eBECS has a strong history in Field Service - we developed the unique eBECS Field Service Accelerator for Microsoft Dynamics and the eBECS Site Assessment Survey. Both these solutions are part of a complete set of eBECS IP for Dynamics 365 that extends and enhances the already powerful capabilities of Dynamics 365.
Exel, a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations.
Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.
FLS offers the fastest leanest smartest solutions for field force scheduling, dynamic route optimisation and mobile workforce management. Our market leading technology is quick to configure yet remarkably flexible to individual needs.
FLS VISITOUR is used to daily schedule 35,000 engineers, inspectors and surveyors at British Engineering Services, SKY TV/broadband, Direct Line Insurance, Baywater Healthcare, Selecta vending, Jungheinrich forklift trucks and more. They each profit from maximum efficiency, reduced field service operational costs by up to 20% and significant improvements to customer service quality/experience.
FLS VISITOUR and FLS MOBILE will integrate seamlessly with your service management, ERP or CRM and offers unique capabilities for appointment booking and SLA achievement with real-time response whilst achieving the most realistic routes using traffic based road speeds.
FLS has UK operations in Reading, Berkshire and Warrington, Cheshire.
With an easily configered User Interface and great depth of functionality our software gives a great User experience and can meet the needs of some of the most complex service organisations in the UK. Visit us on stand P605 for an overview of the suite of FSM software that can provide a backbone for your business to combine efficient and profitable operations with excellent customer service.
Sponsored by IFS
Through a mix of networking sessions, seminars and debate, this theatre will explore the service management customer journey. Sessions will focus on: ‘the customer experience in the service management industry’, ‘IoT’, ‘proactive maintenance’ and ‘recruitment’. Afternoons will be dedicated to fleet safety with RoSPA-led sessions each day.
IFS’s optimised enterprise service solutions are developed to address varying service demand types in complex environments while giving organisations a 360-degree view of their operations. Differentiate your service offering with intelligent end-to-end service software that will maximise the capacity of your workforce while prioritising customers’ needs. Our powerful service software is designed to work with your organisation’s unique structure and goals while transforming your service delivery and business processes. Your service organisation is unique and our products are built accordingly, giving you the specific components you need based upon your goals. With a heavy focus on the service margin, service organisations that use IFS software consistently see a big return on investment, including rapid time to value, increased revenue, more jobs per day, an increase in same-day response and improved customer loyalty. IFS provides software that addresses the business pain points of today with the flexibility and technical capabilities to anticipate what’s next.
iTouchVision are specialists in a diverse range of multi-channel solutions such as...
- Mobile Worker app with Field Service Platform, Customer Self-Service Reporting app, Service Contracts Management, Helpdesk, Contact Centre, Lone Worker app and Master Data Management.
- For any enterprise that wants to use technology to improve its customer service delivery, manage mobile workforce, reduce incoming phone calls, admin time, reduce costs and enable leaner operating systems.
- Suited to meet the business requirements of sectors like Facilities Management, Field Service Management, Waste Management, Utilities & Energy and HR.
- Full integration available. Multi-language. Payment Gateway. Works offline. Cloud based. Hosted in London.
- iTouchVision have customers in the public sector and private sector who can testify to ROI achieved.
More than a hardware distributor, Kestronics are a hardware solution provider. We work closely with our customers to find the best solution for their needs. Part of our strength is in sourcing product from overseas manufacturers. At the Service Management show we will be focusing on our compreshensive range of Rugged Android and Windows Tablets, Phones and PDA's In addition we stock a wide range of magnetic, IC and contactless card readers, NFC and RFID components, portable printers, industrial keyboards, ID card printers, barcode scanners. Offering full technical support and help with product design in, as well as hardware maintenance.
Kirona’s field service management solutions enable organisations with a mobile workforce to improve productivity, customer service, visibility and reporting whilst reducing costs.
*Plan and dynamically schedule your field based workforce *Connect centralised teams with field-based workers in real time *Gain key performance indicator data, enabling real-time actionable insight
Kirona’s innovative technology individually delivers significant value to field service organisations and when combined, they deliver a unique advantage.
Mobile Worker Plus is an industry leading software company specializing in Business to Employee solutions focused on field worker safety, productivity and real-time reporting. We enable organizations to engage with workers, assets and environment via mobile technology to deliver superb service. Our unique open framework and Apps portfolio cover standard field worker requirements, whilst flexible enough to be tailored to business processes.
Our solutions are relevant to any organization wishing to embrace multi-functional field workers, consolidate back-offices and realize the value of real-time data.
mplsystems are an award-winning provider of field service management software, encompassing everything from workforce scheduling; route optimisation; CRM; contact centre and intelligent self-service technology to management and mobile apps for field based technicians.
Trusted by many of Europe’s top field service organisations to transform customer experience, our service management solution has been positioned in Gartner’s latest Magic Quadrant for Customer Engagement. Offering both cloud and premise options, we specialise in configuring end-to-end solutions around an individual organisations’ requirements. Our pioneering scheduling software takes configurability to another level, allowing users to configure and prioritise their own rules. The system takes the hassle out of managing exceptions, overruns and customer changes using our innovative real-time optimisation which takes live feeds from weather, traffic and IoT sensors.
PCCS Group is a specialist E2E Service Supply Chain solutions provider that designs, writes and implements software solutions specifically designed for the after sales service industry. Our flagship software - Skyline, has a range of flexible and scalable modules which in collaboration with clients ensures it exceeds business requirements including deployment. Our current clients consist of Insurers, consumer products manufacturers, mobile phone networks, major retailers and service providers.
Prerogative help businesses with a field service operation to automate and streamline their processes and experience staff productivity gains resulting in significant improvements in customer service, cost savings and revenue growth.
Powerful tools for reactive and preventative maintenance scheduling, resource management, CRM, HR and stock control through to financials are all within one system. Our simple drag and drop planning boards coupled with access via remote devices ensures head office and engineers work in true unison. With immediate access to their next job, parts availability and the ability to capture time and materials on the job your engineers can deliver a more productive service to your customers.
A fully integrated, single database solution, Greentree works seamlessly allowing you to simply switch on modules that fit your business best and deliver the tools to support your people in managing your organisation. Greentree can be hosted in the cloud or on your premises.
Since 1996, Protean Software has helped companies involved in equipment supply, installation, maintenance and hire to drive efficiencies, improve the way they work and make informed decisions with software that addresses the complete service life cycle, from lead generation and project quotation through to service billing and asset retirement.
Reslink creates state-of-the-art mobile solutions beneficial for any organization with mobile workers and/or mobile equipment. Real-time data collection and transmission based on leading-edge mobile technology guarantees our customers full control of their service processes and mobile assets from anywhere, anytime. Some of the funcitonalities include: employee scheduling, location based notifications, asset management, audit, forms and many more.
RUGGED MOBILE Systems Ltd is a leading specialist supplier of mobile computing solutions ranging from PDAs to In-Vehicle terminals from: M3; Handheld; Xplore; Getac; Panasonic; JLT; Nexcom and more. We advise on hardware and system requirements to build and deliver optimum long term solutions. Visit us on stand P750.
Designed by trade contractors for trade contractors. simPRO software helps trade businesses work smarter, deliver exceptional service and maximise profitability. It integrates every aspect of the business to easily identify the who, what, where, when, and how much of any job and, as simPRO is cloud-based, it can be accessed from anywhere, any time.
Solarvista is a leading provider of cloud-based field service management software & mobile apps, incorporating ERP, CRM, mobile, scheduling, system integration & web applications. They work on every device type, and are accessible anywhere, anytime. Available in five editions to suit all business sizes, your existing systems can be integrated using our innovative system integration products. Established for over 20 years, our products are used by companies of various sizes, in various industry sectors, and in many countries.
Teleogis, a Verizon Company. develops and markets a cloud-based Mobile Enterprise Management (MEM) software platform for companies that require dynamic routing commercial navigation, advanced telematics and mobile apps to keep drivers safer, manage compliance and more.
For further information please go to www.telogis.co.uk or call 0044 (0)203 005 8805.
We help customers transform the way their real estate, people and facilities are managed and optimized.
Our Manhattan, CenterStone and Space Scheduling software helps reduce costs, increase performance, and maximise utilisation.
Solutions include IWMS, CAFM, Space Planning & Management, Maintenance Management, and Room & Desk Booking.
NEW PRODUCT: LiveSign Pro is an all new straight out of the box touch screen that allows users to schedule meetings, check-in, check-out, and see at-a-glance view room availability.
PRESENTATION: Space utilisation + workplace design = talent retention
Day: 21st June @ 15:30 – 16:00 in main FM Theatre
Our keynote will explore how CRE and FM can combine Integrated Workplace Management Systems (IWMS) with cutting-edge technologies such as augmented reality for workplace design, space utilisation sensors and mobile working platforms; in order to achieve the agile workplace of the future, using the buildings of today.
WorkPal is a mobile and desktop app which streamlines workflow, with job management, time tracking, job reports and invoicing all from the palm of your hand.
Mobile workers have access to customised job sheets from the mobile app, can be guided through their task and have the ability to report back instantaneously on the progress. Once a job is completed, WorkPal allows for speedy invoicing, even from out in the field. The end-to-end process management ensures that the accounts department is completely integrated with field workers and everyone in between.
With GPS, time tracking and management, WorkPal increases productivity and gives clients an accurate method of capturing costs, putting an end to under billing or under estimating job times by improving quotes. Logged job times and breakdowns of reports create both added value for client’s customers and a more transparent experience.
Businesses have saved up to £25,000 per year in administration costs, allowing the money to be put back into the business. With the app costing as little as £15 per month per user and with no set up charges, customers can see further return on investment.
Zafire Launch SmartService V9 Software Suite
With over 20 years’ experience and deployment across 20 countries major new enhancements to SmartService V9 promises to deliver:
- Significant enhancements to optimise your end-to-end service operation
- Improvements to your SLA performance and increased margins
- Mobile empowerment to your engineers with real-time insight improving ‘first time fix’ rates and customer satisfaction
- Increase workforce productivity with comprehensive resource optimisation and automated scheduling tools
- A complete overall of the contract & billing management module for complex contracts and billing routine automation
Do the 'Smart' thing - visit the team on stand P1600.