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Field Service Solutions Theatre

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The Field Service Solutions Theatre at Service Management Expo will once again bring together leaders from across the industry to examine the current challenges facing the sector and what needs to be done to bring around change for future prosperity.

Seminars will cover key topics including end to end field service, SaaS, Cloud computing and all new industry developments that you should know about.

sa Field Service Solutions Theatre - Day One

sa Field Service Solutions Theatre - Day Two

sa Field Service Solutions Theatre - Day Three

Register for your place at Service Management Expo today!

                                      smereg

Field Service Solutions Theatre - Day One

Join us on day one at the Field Service Solutions Theatre for seminars from Kris Oldland, Editor of Field Service News, Simon Spriggs of Exel Computer Systems, Phillipe Emmenger, CEO of Core Systems and many more.

Register now


17 Jun 2014
10:30 - 10:45
The Intelligent Fieldforce Performance portal – an odyssey in space and time
See and hear how fresh thinking and innovative ideas are combined in Cognito’s new Management Portal, delivering 100% visibility and real-time insights that transform service...
Speaker  
Consultancy Director
Cognito,
11:00 - 11:15
Get it right first time, every time
Scheduling and optimising field service engineers should not be difficult, complex or expensive. Our latest generation assisted scheduling engine allow companies to schedule their engineers...
Speaker  
Account Manager
Exel Computer Systems,
11:30 - 11:45
Keep Calm and reduce costs
Discover how to run your operation with fewer vehicles by using the latest cutting edge technology. Learn how you can delight your customers while running...
Speaker  
Route Sales Manager
Telogis,
12:00 - 12:15
Transforming Service Delivery: Insights from the Report
Join Trimble Field Service Management for an in-depth look at some of the key trends and issues highlighted in our recent publication, ‘Transforming Service Delivery:...
Speaker  
Market & Analyst Manager
Trimble Field Service Management,
12:30 - 13:00
Software in Field Service - benchmarking research
Kris Oldland, Editor of Field Service News discusses the findings of his recent research into the technology currently being deployed by field service companies in...
Speaker  
Editor
Field Service News,
14:00 - 14:15
Internet of things and field service
Live interview with PhillipeEmmenger CEO of Core Systems, exploring what exactly is the internet of things and how it can impact the field service industry...
Speaker  
CEO
coresystems,
14:15 - 14:45
Panel Debate - The Future of Field Service: A discussion on the emerging technologies that could change field service as we know it.
Panel discussion on the technologies that are likely to shape the very near future of field service, including Big Data, Internet of Things, 3D printing,...
Speaker  
Editor
Field Service News,
Additional speakers  Ian Mapp, Philipp Emmenegger, Simon Jackson, Mícheál Ó Foghlú
15:00 - 15:15
New Considerations for Building Mobile-First Field Service Apps
Smart devices and mobile apps are quickly eroding the market for proprietary ruggedized devices and legacy applications as field workers recognize the potential of their...
Speaker  
15:30 - 15:45
Tracking your Treasures? Logistics Company Leverages LBS
Blue Dart, South Asia's premier express air and integrated transportation, distribution and logistics company, will address the need for mobile devices with Location Based Services...
Speaker  
Senior Account Manager
SOTI,

Field Service Solutions Theatre - Day Two

Day 2 at the Field Service Solutions Theatre will bring you seminars on a range of topics including SaaS, end to end field service management and cloud computing.

Register now


18 Jun 2014
10:30 - 10:45
The Intelligent Fieldforce Performance portal – an odyssey in space and time
See and hear how fresh thinking and innovative ideas are combined in Cognito’s new Management Portal, delivering 100% visibility and real-time insights that transform service...
Speaker  
Consultancy Director
Cognito,
11:00 - 11:15
The Manager’s Role in Creating Performance Improvement from Training
Training is essential, training dollars are limited and the expenditure must be justified. Some training fails to deliver the expected performance improvement and therefore the...
Speaker  
Senior Consultant
SGSA,
11:30 - 11:45
SaaS and Field Service - Research results
Kris Oldland, Editor of Field Service News discusses the findings of his recent research into the appetite for SaaS in the field service industry the...
Speaker  
Editor
Field Service News,
12:00 - 12:15
Case study: Achieving end to end field service management
In 2013 TCS John Huxley, the global leader in provision and servicing of casino equipment, embarked on a project to transform field service by introducing...
Speaker  
European Service Manager
TCS John Huxley,
12:30 - 12:45
SaaS & Field Service
Colin Brown, managing director of Tesseract, who developed the worlds first browser based Service Management solution talks about the importance of the Cloud in field...
Speaker  
Managing Director
Tesseract,
13:00 - 13:15
Is Machine 2 Machine (M2M) remote Technology the answer to ‘Smarter Service’?
Why is it that only a third of serviceable equipment in the field is remotely connected for the purpose of asset management? This session explores...
Speaker  
Head of Sales
Zafire,
14:00 - 14:15
Smarter decisions from big data using the world’s most secure and reliable telematics platform
Giles Margerison outlines the power of WEBFLEET and how that is multiplied through TomTom Telematics connectivity API and their software solutions partners in our network....
Speaker  
Director
TomTom Telematics,
14:15 - 14:45
Panel Debate - End to End field service solutions
Panel Debate: End to end field service has become a buzzword in the industry for some time but now the technology is starting to take...
Additional speakers  Giles Margerison, Paul White, Ian Davies
15:00 - 15:15
Mobile, cloud and enterprise systems in Service Management – making it all work together.
The cloud offers significant benefits but very few organisations can (or want to) simply switch over to it in one go. In this presentation, Paul...
Speaker  
Development Director/Founder
Solarvista,
15:30 - 15:45
Growth through Services
Nick Frank, consultant at Noventum identifies how you can develop your company through establishing growth through services.
Speaker  
Consultant
Noventum,

Field Service Solutions Theatre - Day Three

Highlights from day 3 at the Field Service Solutions Theatre include an interview with Tim Jones, European Service Director of Waters Corporation, and updates from Cognito, Telogis and many more.

Register now


19 Jun 2014
10:30 - 10:45
The Intelligent Fieldforce Performance portal – an odyssey in space and time
See and hear how fresh thinking and innovative ideas are combined in Cognito’s new Management Portal, delivering 100% visibility and real-time insights that transform service...
Speaker  
10:45 - 11:00
Top Tips For Greening Your Fleet
Roddy Graham, Chairman of the Institute of Car Fleet Management will provide top tips for greening your fleet. He will consider what needs to be...
Speaker  
Chairman
Institute of Car Fleet Management,
11:15 - 11:45
Enterprise Tablets: Making Sound Investment Decisions to equip you Field Service Engineers with the right mobile device.
Did you know that in similar lines of business, the total cost of ownership of non-rugged tablets is 3 times greater than rugged tablets over...
Speaker  
Country Manager
Motion Computing,
12:00 - 12:15
Enhance existing office systems with Cloud mobility
Cloud computing is making a big impact on business. Accessible anywhere, anytime - SaaS platforms enable more businesses to support a mobile workforce. Managing that...
Speaker  
12:30 - 13:00
Decentralising dispatch
Kris Oldland, Editor of Field Service News will interview Tim Jones, European Service Director, Waters Corporation about his recent move to decentralise the dispatch responsibilities...
Speaker  
European Service Director
Waters Corporation ,
14:00 - 14:15
Transforming Field Service into a Profit Powerhouse
Session details coming soon...
Speaker  
Vice President, Europe
ServiceMax,
14:15 - 14:45
From Cost Centre to Profit Centre
Panel debate featuring Nick Frank, Senior Consultant Noventum, Glyn Dodd, Manageing Director of Centrex Services and Spencer Earl, Service Max exploring why the shift from...
Speaker  
Editor
Field Service News,
Additional speakers  Glyn Dodd, Nick Frank, Spencer Earl
15:00 - 15:15
The battlefield of the technology support industry: ‘no man’s land’ takes centre stage (TBC)
Glyn Dodd, Managing Director of Centrex Services outlines why in today's service industry 'No Mans Land' has become the key battlefield where business can be...
Speaker  
Managing Director
Centrex Services,
15:30 - 15:45
Final thoughts and thanks
Kris Oldland, Editor of Field Service News, brings the programme to a close with a few thoughts reflecting on the conversations of the last three...
Speaker  
Editor
Field Service News,

Opening Times

Tue 17 JUNE 10:00-17:00

Wed 18 JUNE 10:00-18:30

Thu 19 JUNE 10:00-16:00

ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL

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Sales - Charles Oakley
General enquiries - Poppy Roadnight

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